Privacy Policy

Last updated: 28 April 2026

1. Who We Are

Jackson's Gardening Services (“we”, “us”, “our”) is a company registered in [England and Wales / Scotland / Northern Ireland] under company number [COMPANY NUMBER], with our registered office at [REGISTERED ADDRESS].

We are the data controller for the personal data we collect about you. If you have any questions about this policy or how we handle your data, you can contact us at zackkjackson99@gmail.com or by writing to us at Staffordshire, Cheshire and surrounding areas.

Under the UK Data Protection Act 2018, most organisations that process personal data must pay a data-protection fee and appear on the Information Commissioner’s Office (ICO) register of fee payers. Our ICO registration reference is [ICO REGISTRATION NUMBER, or “not required — exempt under Schedule 1”].

Data Protection Officer. [We have appointed a Data Protection Officer who can be contacted at [DPO NAME / EMAIL] — OR — We are not required to appoint a Data Protection Officer under UK GDPR Article 37, but you can direct any data-protection enquiries to the contact details above.]

2. What Data We Collect

We collect and process the following categories of personal data about you, depending on how you interact with us:

Identity and contact data — your name, email address, phone number, and postal address.
Account data — username, password, and account preferences if you register with us.
Transaction data — details of products or services you have purchased from us, including billing and payment information.
Technical data — your IP address, browser type and version, device information, and how you use our website (collected via cookies and similar technologies).
Communications data — any messages you send us, including emails, contact form submissions, and support requests.
Marketing preferences — your preferences for receiving marketing from us.

We do not collect any special category data (such as health, racial or ethnic origin, or biometric data) unless you explicitly provide it and we have a lawful basis for processing it.

3. How We Collect Your Data

We collect data directly from you when you:

Visit or use our website
Create an account or make a purchase
Contact us by email, phone, or contact form
Subscribe to our newsletter or marketing communications
Respond to a survey or promotion

We may also receive data about you from third parties such as analytics providers, advertising networks, and payment processors.

4. Why We Use Your Data (Lawful Bases)

Under UK GDPR, we must have a lawful basis for processing your personal data. We use your data for the following purposes:

To fulfil a contract with you — processing your orders, managing your account, and providing the services you have requested.
To comply with a legal obligation — keeping financial records, responding to regulatory requests, and fulfilling tax obligations.
For our legitimate interests — improving our products and services, preventing fraud, maintaining the security of our systems, and conducting business analytics. We ensure these interests do not override your rights.
With your consent — sending you marketing emails or using non-essential cookies. You may withdraw your consent at any time.

5. Marketing

We will only send you marketing communications if you have opted in to receive them, or if you are an existing customer and we are promoting similar products or services (the “soft opt-in” rule).

You can opt out of marketing at any time by clicking the unsubscribe link in any email we send, or by contacting us at zackkjackson99@gmail.com. Opting out will not affect communications that are necessary for your account or purchases.

6. Cookies

This website uses cookies and similar technologies. A cookie is a small file placed on your device that helps the website function and, where applicable, allows us to understand how visitors use the site.

Cookies on this website fall into the following categories:

Strictly necessary cookies — required for the website to function correctly. These do not require consent.
Analytics cookies — help us understand how visitors use the website.
Marketing cookies — used to deliver relevant advertisements and measure campaign performance.
Preferences cookies — remember choices you make (e.g. language, region).

Non-essential cookies are only set after you give consent through our cookie banner. You can review or change your choices at any time — see our Cookie Policy for the full list of providers, retention periods, and instructions for withdrawing consent.

7. Sharing Your Data

We do not sell your personal data. We may share it with:

Service providers — third parties who process data on our behalf, such as payment processors, email platforms, and hosting providers. These parties are contractually required to handle your data securely and only for the purposes we specify.
Professional advisers — accountants, lawyers, or insurers where necessary.
Regulatory authorities — HMRC, the ICO, or law enforcement where we are legally required to do so.
Business transfers — if we sell or restructure our business, your data may be transferred as part of that transaction. We will notify you in advance where required.

8. International Transfers

We store and process your data primarily within the United Kingdom. If we transfer your data outside the UK, we will ensure appropriate safeguards are in place, such as the UK’s International Data Transfer Agreement (IDTA) or adequacy decisions, to protect your data to the same standard as required under UK law.

9. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes for which it was collected, or as required by law. In general:

Customer account data is retained for the duration of your account and for 6 years after it is closed, in line with our legal obligations.
Transaction records are retained for 6 years for tax and accounting purposes.
Marketing preferences are retained until you opt out or request deletion.

When we no longer need your data, we will securely delete or anonymise it.

10. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of access — you can request a copy of the data we hold about you (a Subject Access Request).
Right to rectification — you can ask us to correct inaccurate or incomplete data.
Right to erasure — you can ask us to delete your data in certain circumstances (the “right to be forgotten”).
Right to restriction — you can ask us to limit how we use your data in certain circumstances.
Right to data portability — you can ask us to provide your data in a structured, machine-readable format so you can transfer it elsewhere.
Right to object — you can object to us processing your data for legitimate interests or for direct marketing.
Rights in relation to automated decision-making — you have the right not to be subject to decisions made solely by automated processing where those decisions significantly affect you.

To exercise any of these rights, please contact us at zackkjackson99@gmail.com. We will respond within one calendar month. We may need to verify your identity before fulfilling your request.

11. How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL encryption, secure servers, access controls, and staff training.

However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of data transmitted to our website.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies before providing any personal data.

13. Changes to This Policy

We may update this privacy policy from time to time. When we make significant changes, we will notify you by email or by posting a prominent notice on our website. The “last updated” date at the top of this policy will always reflect the most recent version.

14. How to Complain

If you have concerns about how we handle your personal data, please contact us in the first instance at zackkjackson99@gmail.com and we will do our best to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority:

Website: www.ico.org.uk
Helpline: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF